Terms & Conditions

• Who Can Rent?

  Minimum age 23 with a valid driving license. Minors must rent via a parent/guardian. For North East residents, Employment ID or Business Docs. required.

• Required Documents
  1. Valid driving license by Government of India.
  2. Employment ID/Business Certificate (North East only).
  3. Original DL and Voter/Aadhaar/Passport upon delivery.
  4. Booking voided if identity not verified.
• Deposit Policy

  No deposit if originals of Voter ID, Passport, or DL submitted. Otherwise: ₹5,000 for Hatchback/Sedan; ₹7,000 for SUVs/MUVs.

• Payment Terms

  Full payment at trip start via UPI, netbanking, or card. Reservation unconfirmed until payment succeeds.

• Fuel Policy

  Return with same fuel level. Shortfall charged per mileage; no refunds for excess fuel.

• Toll & fastag

  You must recharge for tolls. No refunds on excess recharge.

• Kilometer Limit & Extra Charges

  300 km/day allowance. Extra charges as per table below:

  Car Type	Extra KM Charge (₹/km)
  Small Hatchback	6
  Medium Hatchback/Sedan	7
  Compact SUV	8
  SUV/MUV	11

  In total loss, customer covers EMI + 20% rent until insurance settlement :contentReference[oaicite:3]{index=3}.

• Reduced Liability (Additional Protection)

  Pay a premium to cap liability at ₹40,000 regardless of damage cost :contentReference[oaicite:4]{index=4}.

• Rental Insurance (RIPP)
  • Liability capped at ₹30,000 for hatchbacks, ₹50,000 for SUVs (as assessed by dealer) :contentReference[oaicite:5]{index=5}.
  • Negligent driving (e.g. under alcohol/drugs) may void this cap; full cost applied :contentReference[oaicite:6]{index=6}.
  • In total loss events, customer bears EMI + 10% until claim is processed :contentReference[oaicite:7]{index=7}.
• Pickup & Drop Options
  1. Office pickup/drop is free. Other locations charge applies.
  2. Delays due to traffic/weather not covered.

  Location	Charge (₹, one-way)
  Guwahati Airport	500
  Guwahati Railway Station	200
  Kamakhya Railway Station	350
  Doorstep	200–300

• Rental Duration & Extra Hours

  Rental counted in 24-hour cycles. Extra hour = (Daily / 12). Over 3 extra hours = full day charge.

• Extending Your Booking

  Extend only if vehicle available—contact us ahead of time.

• Breakdown Assistance

  24/7 support provided. Excludes damage from negligence (clutch, puncture, glass, etc.) :contentReference[oaicite:8]{index=8}.

• Cleanliness & Car Care

  Clean interiors included. Penalty ₹500 for tobacco spit, damage, or leftover trash.

• Cancellations & Refund Policy

  Token amount is non-refundable if customer cancels.

• Fines & Penalties
  • Overspeeding (>110 km/h): ₹1,000 fine.
  • Drunk at return: full damage liability.
  • Alcohol inside vehicle: ₹1,000 penalty.
  • All challans during rental are renter’s responsibility.