Terms & Conditions
Please read these terms carefully before accessing or using our services. Continued use indicates acceptance.
General Requirements & Usage
- Eligibility: Minimum age 23 with a valid driving license. Minors must rent via a parent/guardian.
- North East Residents: Employment ID or Business Documents are strictly required.
- Required Documents:
- Valid driving license by Government of India.
- Original DL and Voter/Aadhaar/Passport must be submitted upon delivery.
- Booking voided if identity is not verified.
- Rental Duration: Rental is counted in 24-hour cycles. Extra hour is calculated as (Daily Rent / 12). Over 3 extra hours equals a full day charge.
- Extensions: Extend only if the vehicle is available—contact us ahead of time.
- Fuel Policy: Return with the same fuel level. Shortfall will be charged per mileage; there are no refunds for excess fuel.
- Tolls & FASTag: You must recharge the FASTag for tolls. No refunds are provided on excess recharge.
- Cleanliness: Clean interiors are included. A penalty of ₹500 applies for tobacco spit, damage, or leftover trash.
Payments & Deposit Policy
Full payment must be made at trip start via UPI, netbanking, or card. Reservation is unconfirmed until payment succeeds.
No deposit is required if originals of Voter ID, Passport, or DL are submitted.
Otherwise: ₹5,000 for Hatchback/Sedan; ₹7,000 for SUVs/MUVs.
Limits, Mileage & Delivery Charges
Kilometer Limit: There is a 300 km/day allowance. Extra charges apply as per the table below:
| Car Type | Extra KM Charge (₹/km) |
|---|---|
| Small Hatchback | ₹6 |
| Medium Hatchback/Sedan | ₹7 |
| Compact SUV | ₹8 |
| SUV/MUV | ₹11 |
Pickup & Drop Options
- Office pickup/drop is free. Other locations incur charges.
- Delays due to traffic or weather are not covered.
| Location | Charge (₹, one-way) |
|---|---|
| Guwahati Airport | ₹500 |
| Kamakhya Railway Station | ₹350 |
| Guwahati Railway Station | ₹200 |
| Doorstep Delivery | ₹200 – ₹300 |
Insurance & Accidental Liability
24/7 Breakdown Assistance is provided, but excludes damage from negligence (clutch, puncture, glass, etc.).
Liability Without Protection Plan:
- Hatchbacks: ₹50,000
- SUVs: ₹60,000
Rental Insurance (RIPP):
- Liability capped at ₹30,000 for hatchbacks, ₹50,000 for SUVs (as assessed by dealer).
- In total loss events, customer bears EMI + 10% until claim is processed (EMI + 20% without RIPP).
1. Driving under the influence of alcohol or drugs.
2. Driving in a reckless or careless manner leading to substantial damage.
3. Using the vehicle for off-road travel, competitive racing, or unauthorized activity.
4. Using a suspended, invalid, or fraudulent Driving License.
Penalties & Cancellations
Fines & Penalties
- Overspeeding: Speeds above 110 km/h will attract a ₹1,000 fine.
- Intoxication: Returning the car drunk results in full damage liability.
- Alcohol Consumption: Drinking inside the vehicle incurs a ₹1,000 penalty.
- Traffic Challans: All challans received during the rental period are the renter’s absolute responsibility.
Cancellation & Refund Policy
The token amount is non-refundable if the customer decides to cancel the booking.
Disclaimer: Site content is for general informational purposes only. Services are “as is” with no warranties. We’re not liable for indirect or consequential losses. Access may be interrupted or contain harmful elements. Use at your own risk.